bh999's Responsible Gaming Policy
The key to enjoying gaming is staying in control. bh999 gives you all the tools you need to set limits, protect yourself, and seek help when the time comes.
Gaming Should Be Fun, Not a Burden
bh999 believes that online gaming is an entertainment activity — not a source of income or a way to solve financial problems. We have put multiple safeguards in place so that every player can play consciously and safely.
The minimum age to open an account at bh999 is 21. No deposit or bet is accepted until the age verification process is complete. If you ever suspect that someone close to you is playing underage, let us know immediately via 24/7 live chat.
Our Terms and Conditions contain detailed rules on responsible gaming. The procedures for self-exclusion, account suspension, and resetting limits are clearly explained there.
While you play, we always want to remind you — betting is entertainment, and every bet carries an equal chance of winning or losing. Never bet with money you cannot afford to lose. Under our Privacy Policy, your account information is kept completely confidential, though we may take action when necessary for your protection.
- Users under 21 are not allowed to create an account
- Every player can set deposit and betting limits
- You can voluntarily close your account for a set period
- Our team reaches out when suspicious behaviour is detected
- 24/7 support is available in Bengali and English
Set Your Own Limits
Deposit Limit
Decide in advance the maximum amount you will deposit per day, week, or month. Once the limit is reached, no further deposits can be made until the next period begins.
DepositSession Time Limit
Set how long you will play in a single session. When the time is up, a warning is shown on screen, and the session can end automatically if you choose.
Time ControlSelf-Exclusion
You can close your account for a set period — from 1 week up to permanently. While closed, no login or betting is possible.
Self-ExclusionLoss Limit
Set a limit yourself so that play stops once you have lost a certain amount. This protects you from heavy losses and helps you avoid impulsive decisions.
Loss LimitBreak Option
Take a cooling-off break from 24 hours up to 30 days. During this time your account remains active, but the ability to place bets is turned off.
BreakGaming History
You can view your complete betting and deposit history at any time. Reviewing how much time and money you have spent makes it easier to make informed decisions.
TrackingDo Not Ignore These Signs
Problematic gaming starts gradually. If you notice these signs in yourself or a family member, take action right away.
Spending Beyond Your Budget
Betting with money set aside for bills, food, or family, or taking loans in order to bet.
Chasing Losses
Placing bet after bet to recover a loss, and being unable to break out of this cycle.
Tendency to Hide
Hiding the amount you play or the losses you have made from family or friends, and lying about it.
Loss of Control
Continuing to play despite deciding to stop, or repeatedly breaking the limits you set.
Using Betting to Cope with Stress
Using betting as a way to escape anxiety, loneliness, or stress.
Impact on Daily Life
Gaming having a negative effect on work, studies, or family relationships.
Ask Yourself Some Questions
Answer the questions below honestly. If you answer "yes" to more than one, it is time to seek help.
You Don't Have to Fight Alone
bh999 Live Chat
Contact us via 24/7 live chat at any time. You can speak in Bengali and get help setting limits or activating self-exclusion.
Email Support
If you prefer to share details by email, our support team responds in Bengali and English. Your information is kept completely confidential.
Family and Close Ones
Talk openly with your family. The support of people you trust can be the greatest strength in overcoming a problem.
Professional Counselling
A mental health professional or addiction counsellor can help you through evidence-based methods. You can reach out to any mental health centre.
Social and Mental Health Support
Free advice is available from local social service organisations or the mental health department of a hospital. Asking for help is not a weakness — it takes courage.
Information and Awareness
Our FAQ section has answers to common questions about responsible gaming and step-by-step guidance on setting limits.
bh999's Promise
We want every player to play within their means and enjoy the entertainment. If our team has concerns about any player, we reach out proactively — because creating a safe gaming environment is our responsibility.