bh999's Privacy Policy

1. Introduction

Welcome to the bh999 platform. This Privacy Policy ("Policy") clearly explains how your personal information is handled when you use bh999's website and services. This Policy is drawn up in accordance with applicable data protection principles in Bangladesh and applies to all registered members and visitors.

By using this platform, you are considered to have accepted the terms of this Policy. Our Terms and Conditions should be read alongside this Privacy Policy, as both documents together form the complete legal framework governing your use of the account.

2. What Information Is Collected

When registering an account and using services on bh999, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name, date of birth, and national ID or passport number
• Mobile number and email address
• Residential address
• Payment details — such as bKash, Nagad, Rocket, or Upay account numbers (for transaction processing only)
• Username and password for account creation and login
• Information provided when contacting the support team

2.2 Automatically Collected Information

• IP address and device identification details
• Browser type, operating system, and screen resolution
• Navigation on the platform and session duration
• Transaction history and gaming activity logs
• Information obtained through cookies and similar tracking technologies

3. How Information Is Collected

bh999 collects information through various methods. The main methods are listed below:

• Registration Form: Information you provide when creating an account.
• Identity Verification Process (KYC): Documents required for account verification and security.
• Transaction Activity: Information received from payment gateways during deposits and withdrawals.
• Customer Support: Information provided when seeking assistance via live chat or email.
• Website Usage: Information automatically collected through cookies and analytics tools.

4. Purpose of Using Information

Collected information is used for specific and legitimate purposes. bh999 processes your information for the following reasons:

4.1 Service Operations

• Completing account registration and verifying identity
• Processing deposit and withdrawal transactions
• Providing gaming and betting services correctly
• Applying bonuses and promotional offers where applicable

4.2 Security and Fraud Prevention

• Preventing unauthorised access to accounts
• Monitoring suspicious transactions and account activity
• Complying with anti-money laundering (AML) regulations

4.3 Service Improvement

• Analysing and improving the user experience
• Identifying and resolving technical issues on the platform
• Making decisions on developing new features and gaming options

4.4 Communications

• Sending important notifications related to your account
• Responding to customer support requests
• Sending promotional information with your consent

5. Sharing Information with Third Parties

bh999 does not generally share your personal information with third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: Only the information necessary to complete transactions is shared with mobile banking services such as bKash, Nagad, Rocket, and Upay.
• Technology Partners: Service providers that assist in operating the platform, who work under strict confidentiality agreements.
• Legal Obligations: Information may be disclosed to authorities in accordance with a court order or applicable legal requirements.
• Fraud Prevention: In cases of serious fraud or security breaches, information may be shared with the relevant authorities.

Any third-party service provider is contractually bound to comply with our privacy standards and may not use this information beyond the stated purpose.

6. Cookies and Tracking Technology

The bh999 website uses cookies and similar tracking technologies. Cookies are small text files stored by your browser that make it easier to recognise you on future visits.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functioning of the site — login sessions, security tokens, and so on.
• Functional Cookies: Used to remember your preferences and settings — language selection, display preferences, and so on.
• Analytics Cookies: Used to understand site usage patterns, helping to improve the platform.

6.2 Managing Cookies

You can disable cookies by changing your browser settings. Please note, however, that disabling essential cookies may prevent some important features of the platform from working correctly.

7. Data Storage and Security

Ensuring the security of your personal information is one of bh999's main priorities. To this end, we apply the following technical and administrative safeguards:

• All data transmission is secured through SSL (Secure Socket Layer) encryption
• Sensitive information — particularly passwords and financial data — is stored in encrypted form
• A two-factor verification (OTP) process is used to restrict account access
• Regular security audits and vulnerability assessments are conducted
• Server infrastructure is protected by industry-standard firewalls and intrusion detection systems

7.1 Data Retention Period

Information may be retained while the account is active and, after account closure, for a specified period in accordance with legal and regulatory obligations. Once that period has passed, information is securely deleted or anonymised.

8. User Rights

You have certain important rights regarding your personal information. bh999 respects these rights and is committed to upholding them to the best of its ability:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your information be deleted.
• Right to Restrict Processing: You may request that the use of your information be limited for specific purposes.
• Right to Data Portability: You may request a copy of your information.
• Right to Object: You may object to certain types of processing of your information.

To exercise these rights, please contact our customer support team. We will respond to your request within a reasonable time. However, in some cases it may not be possible to fulfil a request in full or in part where required by legal obligation or to protect a legitimate interest.

9. Protection of Minors

bh999 strictly prohibits anyone under the age of 21 from using the platform. We apply active identity verification measures to prevent minors from registering. If evidence is found that a person is under 21, the account will be closed immediately and the relevant information will be deleted in accordance with the law.

For guidance on responsible gaming, including parental controls and self-exclusion options, visit our Responsible Gaming page.

10. Changes to This Policy

bh999 reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will:

• Update the "Last Updated" date on this page
• Notify registered users by email or platform notification
• Aim to give reasonable notice before the change takes effect

If you continue to use the platform after any changes, you will be considered to have accepted the updated Policy. If you have any questions, detailed answers to common queries are available on our FAQ page.

11. Contact

If you have any questions, concerns, or information requests regarding this Privacy Policy, please contact us: